Contact

We're here to help. Our team responds within 24 business hours, Monday to Friday.

How can we help?

• Order tracking

  Provide your order number and CPF in the email to expedite your inquiry.

• Cancellation or return

  Send an email with the subject “CANCELLATION” and the order number. You have 7 calendar days after receipt, as per Art. 49 of the CDC.

• Promo Offer and Privileged Member

  Problems with access, cashback, or discount? Send your registered email and we'll resolve it within 24 business hours.

• Defective product

  Send photos or a video of the defect along with the order number. We'll resolve it with an exchange or full refund.